Welcome to Krenalis. These Terms of Service ("Terms" or "Agreement") constitute a legally binding contract between Openb Software snc ("Krenalis", "Company", "we", "us", or "our") and the entity or organization executing this Agreement or accessing the services ("Customer", "you", or "your").
By subscribing to, accessing, or using Krenalis Managed Cloud (the "Service"), you agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Scope of Service & License

1.1 Subscription Service

Subject to the terms and conditions of this Agreement and the payment of all applicable fees, Krenalis grants Customer a non-exclusive, non-transferable, non-sublicensable, time-limited right to access and use the Krenalis Managed Cloud platform, orchestration tools, interface, and APIs.

1.2 Deployment Distinction

These Terms govern exclusively the Krenalis Managed Cloud deployment. The downloadable, self-hosted version of Krenalis (Community Edition) is governed separately by the Elastic License v2 (ELv2) and the MIT License, as outlined in our Licences Policy.

2. Warehouse-Native Architecture & Data Privacy

2.1 Zero Data Replication Principle

Customer acknowledges and agrees that Krenalis Managed Cloud operates strictly on a warehouse-native architecture.

• Data Sovereignty: Krenalis does not copy, ingest, duplicate, or store your end-user customer data (such as behavioral profiles, PII, or transaction history) onto Krenalis-owned servers.
• Metadata Processing Only: The Service only processes and stores metadata, application configurations, identity mapping definitions, orchestration logs, and user management settings required to run the platform user interface and coordinate sync pipelines.

2.2 Corporate Data Warehouse Access

To provide the Service, Customer must grant Krenalis Managed Cloud encrypted programmatic access (via secure API keys, OAuth, or network tunneling) to Customer's corporate cloud data warehouse (e.g., Snowflake).
Customer remains solely responsible for the access controls, query costs, security, and permissions configurations within their own data warehouse environment.

2.3 Data Processing Agreement (DPA)

To the extent that Krenalis processes any metadata or connection states that fall under privacy regulations (such as GDPR or CCPA), the parties agree to be bound by the Krenalis Data Processing Agreement, which is incorporated into these Terms by reference.

3. Account Security and Acceptable Use

3.1 Credentials Security

Customer is responsible for maintaining the confidentiality of all login credentials, API secrets, and access tokens associated with their Krenalis Managed Cloud account. Customer must immediately notify Krenalis of any unauthorized use or security breach.

3.2 Prohibited Activities

Customer agrees not to, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to extract the source code of the Krenalis Managed Cloud orchestration infrastructure.
• Use the Service to build a competing software product or service.
• Interfere with or disrupt the integrity, security, or performance of the cloud infrastructure hosting the Service.
• Conduct unauthorized penetration testing, vulnerability scans, or load testing on Krenalis Managed Cloud endpoints without prior explicit written authorization from Krenalis.

4. Fees, Billing, and Renewals

4.1 Pricing and Payment

Customer agrees to pay all fees specified in the applicable Order Form or online checkout process. Unless otherwise stated, all fees are billed in advance and are non-refundable.

4.2 Cloud Compute & Warehouse Costs

For the avoidance of doubt, fees paid to Krenalis cover only the cloud infrastructure managed by Krenalis to provide the orchestration interface and platform APIs. Any compute, processing, storage, or egress fees charged by Customer's cloud data warehouse provider (e.g., Snowflake credits, BigQuery computing costs) are the sole financial responsibility of the Customer.

4.3 Automatic Renewal

Subscriptions automatically renew for successive periods equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current billing cycle.

5. Intellectual Property Rights

5.1 Ownership of the Service

Krenalis retains all right, title, and interest, including all worldwide intellectual property rights, in and to the Krenalis Managed Cloud platform, dashboard, orchestration technologies, source code, logos, and documentation.

5.2 Customer Ownership

Customer retains all right, title, and interest in and to their data warehouse, customer datasets, proprietary schemas, and SQL transformations designed inside the Krenalis workspace.

6. Service Levels, Maintenance, and Support

6.1 Service Availability

Krenalis targets a 99.9% Uptime SLA for the availability of the Managed Cloud orchestration dashboard and critical background API layers, excluding scheduled maintenance.

6.2 Maintenance Windows

Krenalis reserves the right to perform routine system maintenance. We will make reasonable commercial efforts to schedule maintenance during off-peak hours and provide Customer with at least forty-eight (48) hours of advance notification for any expected downtime.

6.3 Technical Support

Technical support is provided based on the subscription tier purchased by Customer. Standard support channels, response times, and target resolution protocols are outlined on our Support Policy page.

7. Term and Termination

7.1 Termination for Convenience

Customer may terminate their subscription at the end of their current billing cycle via the account management portal or by contacting Krenalis billing support.

7.2 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice thereof.

7.3 Effect of Termination

Upon termination of the Service, Customer's right to access Krenalis Managed Cloud will immediately cease. Krenalis will permanently delete all metadata configurations, schemas, and credentials associated with Customer's workspace within thirty (30) days following termination.

8. Limitation of Liability and Warranties

8.1 "As Is" Warranty

Except as expressly provided in an applicable enterprise SLA, Krenalis Managed Cloud is provided on an "as is" and "as available" basis. Krenalis disclaims all warranties of any kind, whether express, implied, or statutory.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Krenalis be liable for any indirect, incidental, special, exemplary, or consequential damages, including loss of profits, data, or corporate goodwill, arising out of or in connection with the Service.
In no event shall Krenalis' total aggregate liability under this Agreement exceed the total amount of fees paid by Customer to Krenalis in the twelve (12) months immediately preceding the event giving rise to liability.

9. Governing Law and Amendments

9.1 Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

9.2 Modifications to Terms

Krenalis reserves the right to modify these Terms of Service at any time. We will notify Customers of material changes via email or through a conspicuous notice inside the Managed Cloud dashboard. Continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

For any questions regarding these Terms of Service, please contact us at legal@krenalis.com.